- Feb 7, 2008
- Reaction score
http://www.tvshowsondvd.com/news/Charmed-Charmed-Disc-Replacement/10912Many fans were frustrated to find their Charmed complete series sets came with scratched discs, or glue on the discs which prevented them from playing. Paramount has set up a toll-free number for consumers to call if they found their discs won't play:
Please note that this number only works in the US - we're checking with Paramount to see what Canadians should do, and will post another news story when we have an answer.
Pat on the back to Paramount for getting this program up and running so quickly. It's too bad there were problems with the set, but it's nice to see them find a solution in a matter of days.
You mean 4. There are only 4 seasons in the DVD sets.well, i'm not gonna go buy that complete series 96 episodes... i dont see the point when i already have seasons 123 and just need 4/5. i would buy it if i didnt have 123, man why do they release the complete series after 123 is out... like release one or the other! but i would like to see the extra stuff in the complete series, hmmm?
So here is an update for everyone who was wondering what was going on with my scratched-disc situation and my dealings with LionsGate. After having received my discs at their customer service department in Santa Monica exactly two weeks ago today and hearing nothing back, I gave LionsGate a call today. One thing I must say is depsite all of this nonsense, they are very friendly and very helpful and do not keep me on hold or give me the runaround which is much appreciated. I gave him my name and he pulled up all of my information, including where I purchased the set and each numbered individual disc I had sent-(for me it was discs 6,8,10,12,16,18, & 20) -I was impressed they actually had all of that information on file in the computer! The representative told me that they have ordered multiple individual discs from the manufacturer to replace all of the discs they have received thus far (and are expecting to receive more) and they will begin shipping them out the moment they are receivedfrom the manufacturer-which he said should be by the end of the week. It is kind of annoying to have to go through all of this when it should not have happened in the first place, but it is reassuring to know that the company is actually concerned about fulfilling its obligation to its customers and their overall satisfaction. I am supposed to be receiving an email at some point today after a meeting being held at the company and will keep you all posted with all of the detailed info!