MrTheFrog said:
Yeah, he's notorious for saying that he has things in stock that he doesn't. My theory on this is that he figures he can hold you off on buying from someone else, and it buys him some time to try and get the product in so he can sell it to you. But it doesn't seem as though it usually works out for him, so he ignores e-mails until he has no choice but to fess up. Like I said, just a theory..based on personal experience and numerous horror stories.
-Artie
Artie,
Your package was lost by UPS, you know this, and I know this. If you remember correctly, I was the one who told you there was a problem with it in the first place.
I waited for UPS to send a refund. When the one they sent to your address, in my name was returned to them, I sent you money out of my own pocket.
If anything I should be complaining as I am out the PIS playeet and Series 6 that UPS lost, along with the shipping fee.
As for the EM stages,
I will be the first to admit that I stink at answering email - If you email me a question, and I don't know the answer, I will "save" it.
Unfortunately they can get lost in the shuffle. Especially when it is someone who is emailing about the status of their order, when there is no order because they didn't confirm it.
The main problem with DMX's order was that he filled out the order form, but didn't confirm it. That is why, when he went back to the site there was no record of it, and also why we didn't process it.
It is the same as going to McDonalds, plopping down the money on the counter without talking to the counter clerk, and sitting in the corner, upset because you didn't get a Big Mac.
We had no idea what you were ordering.
I had more on order from Palisades since December, with no delivery. It seems there was a massive problem with their inventory software in the Chino warehouse. They were reporting inventory that wasn't there.
If you had placed your order correctly, you would have gotten your stage a couple of days later - as it is now, I am sending you the last EM Stage I had, the one I was gonna keep for myself.
Sorry for the dissapointment, you are getting a brand new one - just the box aint so pretty. I offered you the option of taking this one, or a refund. You said the one in the shelf worn box is fine, as long as the toy is mint. For you to complain about it now is pretty low.