I have to agree again. They shouldn't be catering to the lowest common denominator here. They should be catering to the high end collector.
If I buy a ceramic Disney figurine and I drop it, they're not going to do anything about it. If someone is careless enough to rip off Gonzo's nose, there shouldn't be any recourse.
Should MR replace the guy's Animal whose cats tore him apart? I feel horrible for the guy, but that's not MR's responsibility any more than it would be to fix Gonzo.
I know Travis was basically worried about bad PR and dealing with angry customers... but people are going to do stupid things no matter how you build it. So why not just do it right?