Series 2 has landed!!

[Luke]

Hey Count,

Thats cool - i wasn't trying to put anyone down. I hope they are there for you on November 15th. It just amazes me sometimes how these two dollar an hour reps can estimate the speed of ships sailing across turbulent waters down to an exact day. You'd think if they were that smart they'd be working for the government or something.

 

[Joe]

Originally posted by grail
i used to work at TRU. i used to be the guy at the CS desk. i know they have a new computer system now that they can apparantly look things up on now, but not all the stores have it yet, and it's still a crapshoot as to wether the info's right. (i have friends that still work there)

in the past few months that system's become standardized at all TRUs in the US, so most, if not all of them, do have it. and I think that having some information that may be correct is better than being told "I don't know, I can't check, now go away" I still work at TRU and would NEVER tell this to a customer.

 

[Walker Boh]

Originally posted by Joe
in the past few months that system's become standardized at all TRUs in the US, so most, if not all of them, do have it. and I think that having some information that may be correct is better than being told "I don't know, I can't check, now go away" I still work at TRU and would NEVER tell this to a customer.

It's too bad your location is "Mars" ... I'd like to start going to your TRU!

 

[The Count]

Drtooth: What's this Seussian classic of which you speak? Can you give me a few examples of the good doctor's inventions in the field of lettering?
Luke: That's OK, just having a little lark until S2 gets to the stores. If not on mid-November, then at least they'll make it for my family to get them as B-day presents on my ununbirthday.

 

[bc-fraggle]

sorry not to stir up mixed feelings here, but I too have had poor service from TRU here in Canada. In fact my experience of having a senior employee tell me flat out in September that the entire Muppet Figure line was cancelled, turned me to search for the truth. So I began to search for the truth, Agent Mulder Style! Which lead me to this forum... and there I learnt about EB and now they are my "holy land" of Muppet figures.

Palisades was so kind as to send me a letter telling me that the Muppet line was not cancelled to reassure my fears (great folk!) and that TRU should be selling them. I was so tempted to take it to the TRU and show them. Ughh.... Maybe I still should!

For all those that work at TRU and provide excellent customer service, I praise you! I only wish you guys were cloned and worked at my TRU... but now I will continue to preorder my figures from EB!

 

[matleo]

Walker,

OK I understand now. In your posts, I had been under the misunderstanding that you hads spoke with an associate on the floor, and that you were upset about her makign a statement that as I said was 'half-true'. I know not every TRU or every TRU employee actually practices 'customer satisfaction'. It's weird too cause I work at KRU next door where they DRILL customer satisfaction. Anyway, thank you for clarifying your experience for me.


Personally, my TRU experiences have depended on the individual store. I've gone too the one in East Brunswick and had no problem, the one in Freehold where you have to spell out what you're looking for for them, but eventually they do help, and the one next door to where I work where ......they could learn to be a little more helpful. So yeah there are some TRUs that are better than others. thanks again for clarifying.

--Matt

 

[Walker Boh]

No problem.

The poor service isn't a problem of this entire store ... just certain employees. When I was picking up Series One, everyone I encountered was so helpful and friendly, from the guy who got the playset down from the top of the shelf to the woman walking the floor who started up a conversation with me about the Muppets when she saw I had the figures. I've just been wondering where those people went!

TRU hasn't driven me away yet, because I have had some positive experiences there ... but they're getting a closer to losing me each time something like this happens. I'm fortunate enough to have several other stores that carry the figures not too far away (EB, EBX, and Suncoast), so if I ever get too fed up with it I'll just go somewhere else. The whole experience has been a perfect example of why it's so important for stores to emphasize customer satisfaction (like your KRU is doing), because sometimes all it takes is one bad experience to lose a customer forever.

 

[Luke]

Ken posted over on the Palisades forum that he now thinks these figures are going to show up on the shelves imminently so it could be a lot sooner. Apparently the other Palisades product that was shipped just before the Muppets has already arrived on shelves. Just thought i'd let you guys know.

 

[Walker Boh]

Originally posted by Luke
Ken posted over on the Palisades forum that he now thinks these figures are going to show up on the shelves imminently so it could be a lot sooner. Apparently the other Palisades product that was shipped just before the Muppets has already arrived on shelves. Just thought i'd let you guys know.

Great! I'll be passing close by TRU tomorrow, so I'll try to stop by and check just in case. I won't bug any employees this time, though.

 

[Joe]

Originally posted by Walker Boh
Great! I'll be passing close by TRU tomorrow, so I'll try to stop by and check just in case. I won't bug any employees this time, though.

check sunday as well, they've got a flyer coming out then, and some stores don't put anything out until saturday night.