Lionsgate issues replacement discs for complete series!

[matleo]

Don't know if this applies to anyone here but thought I would pass it along. Apparently there have been complaints about disc scratches due to poor packaging of the complete series. Here's the link.....

http://www.tvshowsondvd.com/news/Fraggle-Rock-The-Complete-Series/10939


--Matt

 

[vaati64]

Don't know if this applies to anyone here but thought I would pass it along. Apparently there have been complaints about disc scratches due to poor packaging of the complete series. Here's the link.....

http://www.tvshowsondvd.com/news/Fraggle-Rock-The-Complete-Series/10939


--Matt

I just saw that! I am glad that Lionsgate is talking responsibility for this. I will deffinately have to email them back about this! Thanks for posting this info, matleo!

 

[Traveling Matt]

It's nice to see Lionsgate is taking care of this unfortunate issue.

Can anyone who goes through with this please post the details of their correspondence with Lionsgate? I'm interested to know exactly what steps they take and how they handle it.

 

[Redsonga]

What about all the unsold ones? Are they going to recall them and put out new ones? :\

 

[vaati64]

What about all the unsold ones? Are they going to recall them and put out new ones? :\

I was thinking about that earlier to. I guess they could do that, or wait until people buy them, and then reissue the damaged discs when they get more comlplaints

 

[Traveling Matt]

I was thinking about that earlier to. I guess they could do that, or wait until people buy them, and then reissue the damaged discs when they get more comlplaints

That's what they'll probably do, unfortunately. It's easier (and cheaper) for them to do a replacement program and leave it up to the consumer to mail the damaged discs back.

I also find it humorous that Lionsgate states the replacement discs are free.

 

[Redsonga]

How nice of them to not make us pay all over again-.-

 

[RedPiggy]

How nice of them to not make us pay all over again-.-

Yeah, because they know how much we all despise repaying for things.

 

[Davina]

so basically, they're telling all those who were waiting to see how the issue got resolved that they can go ahead an buy sub quality, scratched items, and then jump through hoops and wait even longer to get replacements before they can actually watch the show....
i mean, nice that they are doing something about it, but it still seems to be less then they could and should be doing, esp with so many of us still upset about not being able to get season 4 as a stand alone to go with all the other seasons we bought individually...

 

[CoOKiE]

Thats exactly what i was thinkin... thankfully i read your post before typing it all out myself.