My blue monster character is built by Mike and is a very high quality puppet. Really amazing! However, it took six months of nagging, reminding, asking, and even requesting a refund (he doesn't do refunds) before it finally made its way to me in Australia.
Full payment is required up front. No 50% deposit or down payment. So there's no guarantee that you'll get your puppet.
Some people have waited several years before receiving their order, and others never received theirs at all.
In addition to my original blue monster character, I also ordered one of his Kermit the Frog renditions at the same time. Three years later, I'm still waiting. I gave up asking. He was originally going to send both puppets together, but I ended up receiving my blue monster only. I'm grateful for that. He's the star character in my puppet shows. But it would be nice to finally get my hands on the Kermit.
While I was in New York for two weeks last year, I even offered to visit him in New Jersey to pick up the Kermit - to save him from having to package and send it all the way to Australia. But no, he wasn't finished. And still isn't. I'm off to New York again next year. Will see if I can try again. But I won't hold my breath.