I phoned paypal who then transferred me to ebay, ( as they are now linked). I explained it to ebay and said that the tracking number is there in my ebay account and tht I could email them photos of the shipping receipt. They simply returned my money to me......it was extremely smooth and easy. So the the buyer has been issued a refund as well as the seller, (me). I do not believe that the buyer is trying to pull a scam....they were simply at the end of their 40 day buyer protection and had to claim. All in all, it's worked out.