I actually have automatonophobia myself, although I'm obviously not afraid of puppets. The term also applies to the fear of animatronics and costume characters, both of which I have dealt with (only when seeing them in person though) for as long as I can remember. So I can understand how this woman feels. Even though I've gotten over most of my fear, I still can't be around those moving/talking Halloween animatronics that you see in stores or people's houses, or ride a lot of theme park rides with moving figures. The only way I've managed to get over it is to expose myself to ones that aren't intended to be scary, and to learn about how they work. I hope this lady can overcome this and learn to love the Muppets.