I don't want to sound like I'm griping, Matt, but I'm not talking to Elmo here.  My email was very clear that I was upset about having to buy my DVDs over again.  I mean, are they incapable of responding to an email over the level of:
"Dear HIT,
MAKE ... SEASON 4 ... ON ... DVD."?
Edit:  I am a loyal fan ... one who is in school w/o employment and had a hard enough time affording what I've got.  After all, if it were JUST for the "proven customers", you know, the ones who BOUGHT their DVDs, wouldn't they have just made a fancy S4 box?