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Hey Robin, I was just over in your fine country a couple of days ago. I saw the MUppet figures at a couple of comic shops and a store called TV & Movie Toys, in Amsterdam.

This time, the outage is directly related to our host. They say that since we are generating too much traffic, they are just taking the board down. No time period. No alternative plans. Just shut it down, without our knowledge. Is there really such a thing as a reliable, trustworthy web host...

This is part of the logic and I know it's not apples to apples. I'm an Eagles season ticket holder (hey, no Tampa comments!). As such, I am entered into a lottery to win the chance to buy Super Bowl tickets. In that case, there are a finite number of tickets for a significantly larger number...

Too early to tell. We will check with our freight forwarder. We have some other products arriving any day now, so that will be our litmus test.

Our distributor there is Croftminster. You can contact them through their website. www.croftminster.com.au

Get back to work, you slackers!!! This company would be great if it weren't for the employees!

Oops. Must have been a factory gaff. Contact our customer service via email and we'll get a replacement out to you. As for Ebay, we are starting with some of the vintage figures that we used to sell and some miscelleneous stuff. We will also be doing test shots, prototypes, factory proofs...

zach- we are setting up an official damage policy, but to answer your one question, we did not use a used box. We ordered a pallet of brand new boxes that all the club shipments have been going out in. We are looking into switching to FedEx ground as the boxes leave our office perfectly square...

The Micronaut figures are basically the same size as the base Star Wars human characters or GI Joe. 3-3/4" MH

Wow! That DOES sound like someone fishing for dirt. Hope your package gets to you quickly so you can burst her bad news bubble! MH

funky coincidence! Tony coming to work with us has just gotten the backlog up to speed, so we were able to confidently state that all membership kits have been sent! MH

hmmm, that's odd. we haven't gotten any emails from paypal or even anybody really complaining. here's my theory. the club@palisadestoys.com is a new account with paypal and it has gotten a substantial amount of transactions in the 3 or 4 weeks since it has been opened. fraud being what it is...

Good idea about the PO Boxes thing. We'll get our site updated this week. MH

BDW, I can't address the specific email since I don't see them and don't know what was sent. I can offer you this, however. Since you have not recevied your package yet, I can offer to refund your membership dues. Really, I don't see what else we can do. And someone mentioned closing the...

All: I know that many of you have concerns about the communication or lack of, that the club has given so far. I only post now to remind you that we are a small group and up until this week, Ken was basically running hte club singlehandedly. Now that he is off to China for a month, we are...

A lot of issues here. I don't have much time this morning, so I'll be brief... 1. International Shipping. SOrry we don't have a better solution. Really, the only option was to charge extra or just not allow anyone outside the US to purchase at all. We felt that it was better to offer it out...

It's a complicated process, but essentially the reason they dont sell many toys online is that toys typically come in assortments. They are just not set up to break assortments and ship. That is why Muppet Labs and Fozzie will be online. THe cases are all packed wtih the same item. Get it? Mike H

I dont know when, but here's the URLs to check: www.Suncoast.com www.SamGoody.com

Yeah, Ken's right. I should suggest that you go back to the place that you bought it first. MOre likely to get a quicker replacement. Of course, if that doesn't work out, then contact us directly.

Yeah, that's just a packaging error. If you want a replacement, drop us an email at info@palisadestoys.com