I think his hard-hitting "truths" about people when he's 'helping' them is kinda harsh, but sometimes folks thinks it's the best way of dealing with problems. I suppose that it's better than asking over and over again, "So, how does that make you feel? Mm-hmm, and how does THAT make you feel? Mm-hmm. How do you feel about that? Mm-hmm." I hate therapists who do that! Dr. Phil is also egotistical nowadays it seems to me, but I might be wrong.